Personal data that we process
Below is an overview of the personal data that we process when you use this website, our services and/or when you provide them to us.
- First name and surname
- Telephone number
- E-mail address
- IP address
- Information about your activities on our website
- Internet browser and device type
- Other personal data that you actively provide, for example by making a reservation on this website, in correspondence and by telephone
Special and/or sensitive personal data that we process
We do not process any special or sensitive personal data and do not intend to collect information about persons under the age of 16. If you believe that we have collected personal information about a minor, please contact us and we will delete that information.
We process your personal data for the following purposes:
- To make and confirm your reservation.
- To call or email you if necessary to carry out our service.
- To comply with legal obligations.
- To track the visitor statistics of this website.
- To inform you if you have been our guest or if you have subscribed to our newsletter.
We do not make decisions based on automated processing.
How long we store personal data
We do not store your personal data any longer than necessary. The retention period depends on the purpose for which we collected the data and on our legal obligations to retain data. Please contact us if you have any questions about this.
Sharing personal data with third parties
We will not sell your information to third parties and will only provide it if necessary for the performance of our agreement with you or to comply with a legal obligation.
We enter into an agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.
Cookies, or similar techniques, that we use
A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website.
The cookies we use are necessary for the technical operation of the website. They ensure that the website works properly. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete any information previously stored via your browser settings. Read more information about this in the step-by-step instructions to delete cookies from the Consumers’ Association. On this website we use:
- Technical and functional cookies for the functioning of this website.
- Analytical cookies from Google Analytics that do not infringe on your privacy.
View, modify or delete data
You have the right to access, correct and delete your personal data, to withdraw your consent to data processing or to object to the processing of your personal data by us and you have the right to data transferability. You can send a request to this effect to the above mentioned e-mail address.
In order to ensure that the Subject Access Request has been made by you, we ask you to enclose a copy of your identity document with your request. In order to protect your privacy, please blank out your passport photo, passport number, Burgerservicenummer (BSN) and the strip with numbers at the bottom of the passport in the copy you send us. We will respond to your request as soon as possible, but within four weeks.
Please note that you are able to submit a complaint via this link to the national supervisory authority, the Personal Data Authority.
How we protect personal data
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. Please contact us at the above e-mail address if you have the impression that your data is not secure or if there are indications of misuse.